Privacy Policy
COSTA VERDE’s Data Privacy Policy aims to ensure the protection and responsible use of the personal data of its customers, suppliers and website users.
COSTA VERDE assumes its social responsibilities, since its decisions take into account the community in which it is included and the environment in which it operates, while taking into consideration, while carrying out its activities, the respect for human rights, protection of the environment, compliance with social standards and respect for ethical values and investment in the personal development of its employees, by taking the privacy of its customers, partners, suppliers and employees seriously.
For that reason, we adopt the best personal data and privacy practices, complying with the European legislation in force, in terms of personal data processing.
Security of personal information
Personal Information: Name, address, e-mail address, telephone number and other information necessary to identify the customer.
Browsing Data: Cookies, IP addresses, and browsing information collected to improve the user experience and optimise the site.
Transaction Data: Information related to purchases, payments and product preferences.
Data Processing Purposes
Order and Delivery Processing: Information to ensure that orders are delivered correctly and on time.
Communication with Customers: Use of data to send updates on orders, product information and respond to customer enquiries.
Marketing and Promotions: Data used to offer promotions, news and offers, usually with the customer’s consent.
Service Improvement: Browsing data and preferences are analyzed to improve services, personalise the user experience and make continuous improvements to the website and service.
Online Personal Information Security
The data collected on this website is mainly used to respond to contact requests from users, as well as to collect and analyse anonymous traffic data via external statistics services that allow us to improve.
In order to ensure data security and maximum confidentiality, we treat the information received in an absolutely confidential manner, in accordance with our internal security and confidentiality policies and procedures, which you can request at any time.
Therefore, all data collected through the forms on this website is not provided by COSTA VERDE to external organisations and is only used to satisfy user requests, respond to contacts or communicating a specific product.
There are several circumstances in which we request your personal data.
All your personal information will only be used for your convenience, in dealing with your contact, for informing you of our products.
Cookies
Cookies are small text files stored on a user’s device when he visits certain websites. On subsequent visits, the file is sent back to the website that created it, thus enabling it to identify a user’s preferences.
The use of cookies is now common practice on most websites, particularly since the rise of e-commerce.
On this website, when authorised by the user, we use Personalisation Cookies and Statistics Cookies, which allow us to understand, through the collection of usage statistics, how users navigate our website and how we can improve their experience and the website’s functionalities.
The information collected, such as pages visited or time spent on the website, does not allow specific users to be identified as visits are anonymised.
Data Sharing
COSTA VERDE shares personal data only when necessary to fulfil its purposes, such as delivering products (with carriers) and processing payments (with financial institutions).
Commercial partnerships for marketing and advertising purposes may be established, but only with the user’s explicit consent.
All third parties involved follow the data protection policies required by COSTA VERDE.
Rights of Data Subjects
Access to Data: Data subjects can request a copy of their personal data.
Correction and Updating: The right to update incorrect or outdated data.
Withdrawal of Consent and Deletion: Customers can request the exclusion of their personal data, provided it does not jeopardise COSTA VERDE’s legal obligations.
Data Portability: Right to transfer the data to another entity, when applicable.
Security Measures
Technical Protection: COSTA VERDE adopts a system of encryption, firewall and other technologies to prevent unauthorised access.
Controlled Access: Only authorised employees have access to personal data, always respecting the principles of confidentiality.
Monitoring and Auditing: Regular security monitoring and auditing measures are carried out, in order to ensure data integrity.
Data Retention Period
COSTA VERDE keeps personal data for the time necessary to fulfil the purposes for which it was collected, also taking into account legal deadlines.
Changes to the Privacy Policy
COSTA VERDE reserves the right to modify its privacy policy at any time. Changes will be informed via the website, and customers can consult the updated version at any time.
Contacts and queries
For more information or to exercise their rights, customers can contact COSTA VERDE’s customer service or data protection officer. This policy is essential to ensure that everyone involved with the company understand how their data is processed and to ensure compliance with data protection laws, while strengthening trust between COSTA VERDE and its customers.
Terms and Conditions
By accepting the Terms and Conditions, the user hereby consents to the collection and computer processing of their data, authorising it to be entered and stored for as long as necessary on an appropriate basis.
COSTA VERDE is the data controller.
Under the terms of Law 67/98, of 26 October, Users are guaranteed access to their data and may request in writing that it be updated, migrated, corrected or completely deleted, by sending a letter to the address Z.I. Vagos – PO Box 27 3844-909 Vagos, Portugal Tel. +351 234 799 200 (Call the national landline network – available between 8.30am and 5.30pm, Monday to Friday) or via the email address rgpd@multidados.com. For any questions about privacy or cookies, please contact us via the email rgpd@multidados.com of the external consultant specialising in this area.
Thank you, COSTA VERDE’s GDPR team.